PAKPAHAN, David Pranata; NASUTION, Muhammad Dharma Tuah Putra; FADLI, Fadli. Peran Digital Customer Relationship Management dalam Meningkatkan ‎Kepuasan dan Loyalitas Pelanggan. Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced, [S. l.], v. 4, n. 1, p. 77–86, 2026. DOI: 10.61579/future.v4i1.744. Disponível em: https://ejournal.sagita.or.id/index.php/future/article/view/744. Acesso em: 28 jun. 2026.