LARASATI, Ajeng Dwi; PERTIWI, Vidya Imanuari. Tingkat Kepuasan Masyarakat Terhadap Pelayanan Publik di Dinas Pekerjaan Umum Bina Marga Provinsi Jawa Timur Melalui Survei Kepuasan Masyarakat. Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced, [S. l.], v. 3, n. 2, p. 531–543, 2025. DOI: 10.61579/future.v3i2.397. Disponível em: https://ejournal.sagita.or.id/index.php/future/article/view/397. Acesso em: 19 apr. 2026.